FAQ

There are lots of design elements that can help you to get the best results when digital fabric printing. Our FAQs page can answer many of your questions and help you get the results you want.

PRODUCTION

scarves, shawls, hijab, bandana, pocket square, twilly (skinny scarves), sash, men scarves, infinity scarves, diamond scarves, triangle scarves and pareo in silk, wool, modal, polyester, rayon, viscose, cotton and other blend fabrics.

Grade A Silk is top grade silk that can be unraveled without silk floss breaking. When stretched out, a single silk floss can be as long as a mile, to ensure the quality and cost-effective, we only use 5A grade silk fabric, 6A grade silk fabric is also available but not suggested, since 5A and 6A has same hand feeling, close quality, no big difference.

Commonly the minimum quantity of digital print: 20-50pcs/design, if total qty can reach like 200pcs, 20pcs/design or less is good. Digital print sample cost: 30-50 usd/design according to the size; Screen print: 100pcs/design, screen print sample cost: 40usd/color (one color needs one silk screen).

Before offering a quote, please offer the information as below

Fabric: for printed scarves, our popular fabric is silk, polyester, cotton, modal, wool or Rayon viscose. According to your usage or target price, please check the fabrics details & description at this bottom page.

Design: simple designs can be screen printed or digital printed (quantity less than 100pcs). For complex designs,like with gradient color, photo, painting only can be digital printed.

Size: what is the size of your scarf and tie? Since the size will effect the prices, popular square scarf size are 90×90, 110×110 or 140×140, 55×55, 60×60 or 70x70cm, oblong scarf size:55x175cm, 65x180cm, 68x190cm or can be customized.

Quantity: the prices and printing method are based on the quantity.

We can provide hand roll, machine zig-zag hem, machine straight hem, machine imitated hand roll, fringe, tassel, seamless double layer.

All our custom scarves come in an individual and free poly bag. If you need gift packaging, we can also personalize envelopes and boxes with your company’s logo affixed on the packaging.

We have cooperated factories can make custom labels in polyester or cotton material, and hang tag in paper or plastic material, besides brochure can be manufactured as well.

As different screen shows not same color, we can make it about 85%-90% similarity if you only provide digital print file, but with pantone color or physical sample, 90%-95% similarity can be made.

We can design some simple designs if you can provide some elements you like ,draft you draw or an idea. The design cost is charged according to how complex the design is. And we offer hundreds of different designs for free.

Digital printing refers to methods of printing from a digital-based image directly to silk fabric,it is kind of like printing on paper,the designs will be sent to printing machine computer after color adjustment finished,digital printing has a higher cost per page than more traditional offset printing methods, but this price is usually offset by avoiding the cost of all the technical steps required to make printing plates,It also allows for on-demand printing, short turnaround time, and even a modification of the image (variable data) used for each impression. Double-sides digital printing means printing on two sides at same time, allows to print same or different color but same patterns on two sides.
Screen printing is a printing technique where a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the substrate momentarily along a line of contact. This causes the ink to wet the substrate and be pulled out of the mesh apertures as the screen springs back after the blade has passed. One color is printed at a time, so several screens can be used to produce a multicoloured image or design.

Embroidery is the craft of decorating fabric or other materials using a needle to apply thread or yarn. Embroidery may also incorporate other materials such as pearls, beads, quills, and sequins.

It is the textile art in which two or three distinct sets of yarns or threads, the warp and the weft are interlaced with each other to form a fabric or cloth, it only works for logo or design with no gradient color, always used to make ties.

Momme is a Japanese word used as a unit of weight measurement for real silk. Momme, often abbreviated as mm, is defined as the weight in pounds of a piece of fabric sized 45 inches x 100 yards. That is an incredibly long piece of fabric — about the length of a football field! To put it terms closer to the size of sheets: one momme equates to about 4.340 grams per square meter. Eight momme fabric weighs about 1 ounce per square yard or 35 grams per square meter.

The higher the momme is, the heavier and denser the weave will be. During the process of silk production, the silk factory will adjust the density and yarn count of the silk thread to control the weight — or momme — of the fabric. With 30 momme charmeuse pillowcase, for example, the weft and warp of the silk fibers are woven closer together than they would be for a 19 momme charmeuse pillowcase. Higher momme silk fabrics are also made with thicker yarn. In this way, momme is similar to thread count, which is commonly used to measure the weave of cotton sheets.

We have passed the SGS, Intertek and Al test for both silk fabric and dyeing stuff which shows all areabsolutely non-toxic, environmental and harmless to skin and health, safe for children too.

Formats: JPG,JPEG,PDF,AI,TIFF,PSD files are all good. Resolution: 150 DPI (better 300 DPI) at least with close or same size as finished scarf. Hem/Bleed Edge: extra 1-1.5 cm each side is needed depends on machine hemming or hand rolled. Color: our printers will adjust the color according to the digital files you provide. If you have specific requirement of the color, please provide the pantone number or physical colors. Basically can 90-95% match the original design, 100% color matching can’t be guaranteed. If you only have scarf samples, that also works, we can scan the samples and redraw a design, but extra cost is needed according to how complicated the designs are. All designs can be sent through Dropbox or Wetransfer to our email address. Fabric samples can be sent to you without charge if you willing to pay shipping cost.

Roll widths of silk can be 37″,44″,55″. Below is the popular size for scarves.

Digital print sample needs 7-15 working days, mass production: 15-25 working days according to the quantity.

Screen print sample needs 10-15 working days, mass production: 25-30 working days according to the quantity.

All digital print equipment can’t have good penetration,normally 40%-60% can show on the back side, it is decided by the color of design, deep color

except black always shows good on back side, recently we developed a special technique,which can improve the penetration 75%-85%, backside color can show better,but it can’t be used for geometric patterns.

SHIPPING & DELIVERY

Yes, by working with DHL, FedEx, TNT, UPS, Aramex and other international express companies and freight forwarder, Sino Silk ships to most countries and regions worldwide no matter how large the package is, after your order ships out, tracking information will be sent to you, all different shipping needs your address, recipient’s name and phone number (better mobile phone number).

Please kindly noted that P.O. Boxes can not be delivered.

Note: During peak COVID-19 periods, some countries have taken mandatory quarantine measures, there may be a delay of few days (but we sure try hard to avoid that).

To mostly avoid damage during shipping, we packed all silk products in waterproof bag or box with full of adhesive tape, but certainly it is not 100% safe, no one know how the delivery men deal with the parcels.

To make sure we don’t need to take the responsibility for inappropriate shipping method.

1) When you receive the parcel, please check if the package is in good shape, whether the inner silk products are well packed, dry and clean. If there are any problems found, please refuse to sign for the parcel and contact us in time.

2) If you encounter the condition that the parcel must be signed before you can open it. Please sign for and open the parcel in front of the courier. After checking, if everything is good then you can give the receipt to the courier. If any problem, please take clear pictures of the package, products and shipping bill, show the problem to courier and contact us immediately.

SECURITY & PRIVACY

To protect your personal information and payment safety, we work with 2 payment processors; Alipay (Alibaba trade assurance) and Paypal. These services have their own security in place. Your payment information never reaches our servers and therefore is never stored anywhere on Sino Silk.

We encrypt all connections when possible with 3rd parties using the HTTPS protocol, including connection with integrated e-commerce platforms.

To mostly avoid damage during shipping, we packed all silk products in waterproof bag or box with full of adhesive tape, but certainly it is not 100% safe, no one know how the delivery men deal with the parcels.

To make sure we don’t need to take the responsibility for inappropriate shipping method.

1) When you receive the parcel, please check if the package is in good shape, whether the inner silk products are well packed, dry and clean. If there are any problems found, please refuse to sign for the parcel and contact us in time.

2) If you encounter the condition that the parcel must be signed before you can open it. Please sign for and open the parcel in front of the courier. After checking, if everything is good then you can give the receipt to the courier. If any problem, please take clear pictures of the package, products and shipping bill, show the problem to courier and contact us immediately.

We will retain your personal information only as long as it is reasonably necessary for the purposes stated in this Policy, if you don’t want Sino Silk to keep your information, please contact us to delete all your information from our server.

If you return for a refund, after we receive your package, it will be issued to your original payment method within 3 to 5 business days . Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days .

If you return for exchange, the replacement order will be dispatched within another turnaround time depends on the quantity.

We sincerely apologize for the inconvenience caused and thanks for your patience and kind understanding.

We want you to be happy with your order, we are determined to have each and every order result in a happy customer. Because silk product is handmade, there is some potential for human error. Usually, our quality control colleagues will pick this up and everything will be handled before your order dispatched. However, on the rare case that something does slip through, all you need to do is let us know.

Please note we work in accordance with these provisions:

Non-Faulty Goods: we cannot accept returns of non-faulty goods because the products have been personalized or customized specifically for you.

Faulty Goods: to return faulty goods you need to first contact our customer services team .

If a silk product is faulty in any way, you can return it within 20 days, please send our support team the message, enclose the order number, description of the issue.

In many cases, for example, defective, stained or printed design is not complete, as soon as the facts of the claims are made clear by E-mail, remedial action can be taken very quickly.

If it is difficult to be verified by email, you may need to return back all the silk product for inspection to confirm how the problem was occurred, and in that instance, a determination can then be made as to the state of the product.

You will have to pay the delivery costs of returning the silk products in advance, if we are at fault, we will reimburse delivery postage costs.

Please note: if the product has been used, we will not be able to provide a remedy or replacement, but we can try to repair it, if there’s a little problem, we can suggest another remedy like offer discount or coupon.

Sino silk is committed to protecting customer’s artwork copyright and promise that never use customers design for any other use, also we only keep files in our own encrypted server computer server.

In order to make clients have no worries, we prepared an official NDA document as below, if you decide to work with us, we will have it signed with your company, after project completed, all files can be deleted.

Confidentiality Agreement

Contract Information
1. Client: Registered office:
2. Counterparty: Registered office:
3. Discussions:
4. Effective Date:
The parties signing below enter into a contract incorporating the terms above (Contract information) and the terms attached entitled “Terms and Conditions”:
Client Counterparty
By: Name: By: Name:
Title: Date: Name: Date:

If your question is not listed here, please contact us and we will do our best to answer your question.

Start Designing Your Custom Scarf Today !

Feel free to contact us or just drop a line here. Our support stuff will reach you very soon.

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